Shipping policy
Shipping
We're a small business, and we handle every order ourselves. That means we keep things simple, and we're upfront about how and when your Chillybuddy will ship.
How we ship
All orders ship via UPS. At checkout, you'll choose between two options:
- UPS Ground Saver - Our most economical option. Packages move through the UPS network and are typically handed off to your local post office for final delivery. Delivery estimates: 5-7 business days after your order ships.
-
UPS Ground - Faster and delivered directly by UPS. Delivery estimates: 3-5 business days after your order ships.
Shipping costs are calculated at checkout based on your location and the option you select.
When we ship
Because we're a small team, we make UPS runs twice a week:
• Wednesday (end of day)
• Saturday (morning)
Orders are shipped on the next scheduled run after they'e placed. Here's what that looks like in practice:
| Orders placed & processed* | We'll ship it |
| Saturday afternoon through Wednesday 12:00pm (noon) | Wednesday |
| Wednesday 12:01pm through Friday night | Saturday morning |
* Things happen and sometimes payments processors or the cart can have issues or lag. We have tried to account for time buffers, but things happen. If anything comes up we will reach out directly!
Once your order is on its way, you'll receive a confirmation email with a UPS tracking number.
Please allow 24 hours for tracking to update after your package is scanned in.
Delivery estimates above are from the day your order ships, not the day you place it. If you need your Chillybuddy by a specific date (a trip, a show, a heat wave on the forecast), please factor in our shipping schedule and choose UPS Ground for the quickest turnaround.
A few things to know:
- Where we ship: We currently only ship to the continental United States.
- We're unable to ship to: P.O. boxes, APO/FPO addresses, or international destinations at this time.
- Holidays: If a ship day falls on a holiday, orders go out on the next scheduled run.
- Address changes: Need to fix a shipping address? Contact us as soon as possible at support@chillybuddy.com. We can usually make changes before the next UPS run, but once a
package is with UPS, we're unable to redirect it.
Lost or damaged packages:
If your package arrives damaged or tracking shows delivered but it hasn't turned up, reach out to us at support@chillybuddy.com within 3 days and we'll make it right.
Questions?
We're happy to help. Email us at support@chillybuddy.com and a real person (not a bot) will get back to you.